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Privacy Relating to wellness services 


The Grove Hubs is a project under CMHA WW. For updates related to privacy policies please click the link to CMHA WW's privacy policy: CMHA WW Privacy Policy. If you have any questions or concerns related to your privacy and CMHA WW, please contact our Chief Privacy Officer, Anna Tersigni at or 1-844-CMHA WW3 (2642-993) ext. 2011.









Your Privacy Key Takeaways

  1. Your information will be shared with other providers to make sure the process is easy (please let us know if there are specific providers or members of your possible wellness team not to have access to this information)

  2. Any information we write down/ have on file you have access to.

  3. We respect your privacy-- in situations where the risk of not sharing important information could be harmful to yourself or others; we will need to give this information to people who are part of your wellness team.

  4. Only specific information will be shared with family members or loved ones relating to your overall safety.

The Grove Hubs invites you to read our Privacy Policy and Rights and Responsibilities.



We invite you to read our Privacy Policy carefully before using our website.


Privacy Policy Consent

The website and its content is owned by The Grove Hubs. (“Company”, “we”, or “us”). The term “you” refers to the user or viewer of (“Website”).


This Privacy Policy describes how we collect, use, process and distribute your information, including Personal Data (as defined below) used to access this Website. 


We will not use or share your information with anyone except as described in this Privacy Policy. The use of information collected through our Website shall be limited to the purposes under this Privacy Policy and our Terms of Use to customers.


It is in your best interest to read this Privacy Policy carefully so you are aware and informed. We reserve the right to change this Privacy Policy on the Website at any time without notice. In the event of a material change, we will let you know via email and / or a prominent notice on our Website.


Use of any personal information or contribution that you provide to us, or which is collected by us on or through our Website or its content is governed by this Privacy Policy.  By using our Website or its content, you consent to this Privacy Policy, whether or not you have read it.


Information We May Collect

We collect personal information from you so that we can provide you with a positive experience when utilizing our Website or content.  We will only collect the minimum amount of information necessary for us to fulfill our obligation to you. We may collect:


1.    Your name and an email address so we can deliver emails to you – you would be affirmatively consenting to this by providing this to us in our stay connected form. 

2.    Your billing information including name, address, and credit card information so that we can process a donation from you.

3.    Your name and an email address if you complete our stay connected form. We may send you information emails with either your consent or if we believe we have a legitimate interest to contact you based on your contact or question.


Please note that the information above (“Personal Data”) that you are giving to us is voluntarily, and by you providing this information to us you are giving consent for us to use, collect and process this Personal Data. You are welcome to opt-out or request for us to delete your Personal Data at any point by contacting us at 


If you choose not to provide us with certain Personal Data, you may not be able to participate in certain aspects of our Website or content.


Other Information We May Collect:


Anonymous Data Collection and Use

To maintain our Website’s high quality, we may use your IP address to help diagnose problems with our server and to administer the Website by identifying which areas of the Website are most heavily used, and to display content according to your preferences. Your IP address is the number assigned to computers connected to the Internet. This is essentially “traffic data” which cannot personally identify you but is helpful to us for marketing purposes and for improving our services. Traffic data collection does not follow a user’s activities on any other websites in any way. Anonymous traffic data may also be shared with business partners and advertisers on an aggregate basis.


Use of “Cookies”

We may use the standard “cookies” feature of major web browsers. We do not set any personally identifiable information in cookies, nor do we employ any data-capture mechanisms on our Website other than cookies. You may choose to disable cookies through your own web browser’s settings. However, disabling this function may diminish your experience on our Website and some features may not work as intended.


What We Do With Information We Collect


Contact You

We may contact you with information that you provide to us based on these lawful grounds for processing:


1.    Consent. We may contact you if you give us your clear, unambiguous, affirmative consent to contact you.

2.    Legitimate Interest.  We may contact you if we feel you have a legitimate interest in hearing from us.  For example, if you sign up under the “stay connected” form, we may send you informational emails, newsletters, or promotions for upcoming events.  You will always have the option to opt out of any of our emails.


Answer inquiries 

Email communications that you send to us via the email links on our Site may be shared with the appropriate Grove Hubs’ staff to address your inquiry. We make every effort to respond in a timely manner once communications are received. Once we have responded to your communication, it is discarded or archived, depending on the nature of the inquiry. The email functionality on our site does not provide a completely secure and confidential means of communication. It is possible that your email communication may be accessed or viewed by another internet user while in transit to us. If you wish to keep your communication private, do not use the email function on the site.


Share with Third Parties

We may share your information with trusted third parties such as our email marketing provider in order to contact you via email, our merchant accounts to process donations.



Our site includes online forms that allow users to donate to The Grove Hubs. By voluntarily providing us with personal information in connection with donations, you are deemed to have consented to our collection, use and disclosure of such information for processing your donation or for registering you. You are also deemed to consent to being added to our contact database to receive news of our activities and to solicit further donations. You are given an opportunity to request that we no longer send you information or further requests for donations. If you do not wish to receive any email communications from The Grove Hubs regarding our activities, you may unsubscribe at any point or contact If you do not wish to receive any communications from The Grove Hubs regarding our activities and to solicit further donations, you may let us know at any point by contacting us at Online donations to The Grove Hubs are processed through a third party. When donating, we will also add your name to our public list of donors unless you opt to be anonymous.


Viewing by Others

Note that whenever you voluntarily make your Personal Data available for viewing by others online through this Website or its content, it may be seen, collected and used by others, and therefore, we cannot be responsible for any unauthorized or improper use of the information that you voluntarily share (i.e., sharing a comment on a Facebook group that we manage, sharing details on group meeting, etc.).


Submission, Storage, Sharing and Transferring of Personal Data

Personal Data that you provide to us is stored internally or through a data management system. Your Personal Data will only be accessed by those who help to obtain, manage or store that information, or who have a legitimate need to know such Personal Data (i.e., our hosting provider, email marketing provider, payment processors or team members).


Data Retention

We retain your Personal Data for the minimum amount of time necessary to provide you with the information and / or services that you requested from us. We may include certain Personal Data for longer periods of time if necessary, for legal, and accounting obligations.



We aim to keep the Personal Data that you share with us confidential. Please note that we may disclose such information if required to do so by law or in the good-faith belief that: (1) such action is necessary to protect and defend our rights or property or those of our users or licensees, (2) to act as immediately necessary in order to protect the personal safety or rights of our users or the public, or (3) to investigate or respond to any real or perceived violation of this Privacy Policy or of our Disclaimer, Terms and Conditions, or any other terms of use or agreement with us.

How You Can Access, Update or Delete Your Personal Data

You have the right to:

1.    Request information about how your Personal Data is being used and request a copy of what Personal Data we use.

2.    Restrict processing if you think the Personal Data is not accurate, unlawful, or no longer needed.

3.    Rectify or erase Personal Data and receive confirmation of the rectification or erasure. (You have the “right to be forgotten”).

4.    Withdraw your consent at any time to the processing of your Personal Data.

5.    Lodge a complaint with a supervisory authority if you feel we are using your Personal Data unlawfully.

6.    Receive Personal Data portability and transference to another controller without our hinderance.

7.    Object to our use of your Personal Data.

8.    Not be subject to an automated decision based solely on automatic processing, including profiling, which legally or significantly affects you.



You may unsubscribe from our emails or updates at any time through the unsubscribe link at the footer of all email communications. If you have questions or are experiencing problems unsubscribing, please contact us at



We take commercially reasonable steps to protect the Personal Data you provide to us from misuse, disclosure or unauthorized access. We only share your Personal Data with trusted third parties who use the same level of care in processing your Personal Data. That being said, we cannot guarantee that your Personal Data will always be secure due to technology or security breaches. Should there be a data breach of which we are aware, we will inform you immediately.


Anti-Spam Policy

We have a no spam policy and provide you with the ability to opt-out of our communications by selecting the unsubscribe link at the footer of all e-mails. We have taken the necessary steps to ensure that we are compliant with the CAN-SPAM Act of 2003 by never sending out misleading information. We will not sell, rent or share your email address.


Third Party Websites

We may link to other websites on our Website. We have no responsibility or liability for the content and activities of any other individual, company or entity whose website or materials may be linked to our Website or its content, and thus we cannot be held liable for the privacy of the information on their website or that you voluntarily share with their website. Please review their privacy policies for guidelines as to how they respectively store, use and protect the privacy of your Personal Data.


Notification of Changes

We may use your Personal Data, such as your contact information, to inform you of changes to the Website or its content, or, if requested, to send you additional information about us. We reserve the right, at our sole discretion, to change, modify or otherwise alter our Website, its content and this Privacy Policy at any time. Such changes and/or modifications shall become effective immediately upon posting our updated Privacy Policy. Please review this Privacy Policy periodically. Continued use of any of information obtained through or on the Website or its content following the posting of changes and/or modifications constituted acceptance of the revised Privacy Policy. Should there be a material change to our Privacy Policy, we will contact you via email or by a prominent note on our Website.


Data Controller and Processors

We are the data controllers as we are collecting and using your Personal Data. We use trusted third parties as our data processors for technical and organizational purposes, including for payments and email marketing. We use reasonable efforts to make sure our data processors are GDPR- compliant.


If you have any questions about this Privacy Policy, please contact us at

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